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GoToAssist Remote Support v5 Agent Desktop Console

The GoToAssist Remote Support v5Agent Console is available as a standalone, native application for Windows and macOS. This article provides information about the unique benefits of using the desktop version of the Agent Console along with instructions for downloading and installing it.

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GoToAssist Remote Support v5 offers both an effective, hands-free download web console and a smoothly installable desktop console for support agents to provide instant, real-time support to their customers. With GoToAssist Remote Support v5, you can gain control of a remote PC, Mac, or mobile device over the internet in seconds, without the need to install any software. Citrix Workspace app is the easy-to-install client software that provides seamless, secure access to everything you need to get work done. With this free download, you easily and securely get instant access to all applications, desktops and data from any device, including smartphones, tablets, PCs and Macs. Download for Windows. Solved: Hello I came across a problems during GotoAssit install on a client The OS is Windows Server 2008 R2 It previously had Gotoassist client. GoToAssist Express is the Mac application on the agent’s computer, but any computer can originate and control a support session. Apr 20, 2021 Gotoassist Mac Client Download admin How to Download GoToAssist (Remote Support) for PC or MAC: Before anything else, it's essential to free download either BlueStacks or Andy os to your PC using download button offered at the starting point on this page.

The Agent Desktop Console offers the same features and functionalities as the Agent Web Console (with the exception of Session Transfer). Improvements compared to the Agent Web Console are the following.

  • A native application so your GoToAssist Remote Support v5 tabs will not be mixed with your other browser tabs
  • Improved keyboard shortcut handling (for example, Windows button)
  • The ability to run multiple sessions at the same time in a single instance of the console
  • Auto-update
Restriction: The Session Transfer feature is not available in the Agent Desktop Console.

How to download and launch the Desktop Console?

Download from the Agent Web Console. Log in to the GoToAssist Remote Support v5 Web Console at On the top bar of the console, click Get the Desktop Console. If your OS is supported, a download link is displayed. Click the displayed download link. Once the download is complete, run the installer.

Download is available from either the Agent Web Console Dashboard, or manually.

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Download from the Agent Web Console
  1. Log in to the GoToAssist Remote Support v5 Web Console at https://console.gotoassist.com.
  2. On the top bar of the console, click Get the Desktop Console. If your OS is supported, a download link is displayed.
  3. Click the displayed download link.
  4. Once the download is complete, run the installer.
  5. When the Agent Desktop Console successfully installed window is displayed, click Launch console with auto login.

    The Agent Desktop Console starts, and you are automatically logged in.

Download manually
You can also download the Agent Desktop Console installer manually using one of the following links. Run the installer, then log in with your GoToAssist Remote Support v5 credentials.
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